Dear Home Care Solutions Community,
As the Coronavirus situation remains ever changing, the safety of our clients, their families, and our employees remains our top priority. We are carefully monitoring the local news, advice from appropriate healthcare organizations such as the WHO and CDC, and local, state, and federal governments.
Home Care Solutions management is in close contact with our caregivers, ensuring that they are remaining vigilant with their universal precautions and infection control, and also ensuring that they know we are here to support and encourage them. We wanted to share with you some procedures that we are putting in place to protect all of our clients and employees.
Upon receiving notice that someone is feeling ill or has a fever, we immediately begin working to re-staff their visits with another caregiver. If a caregiver exhibits any symptoms that seem related to the flu or coronavirus, we advise them to call their PCP or 211 hotline immediately to determine if they qualify to be tested and learn how to do so. There are numerous testing facilities across the metro area that are testing each day. The caregiver will then remain home for a quarantine period and they will certainly not be penalized for any missed shifts.
If we find out that any of our caregivers that have provided care to your family do test positive for COVID19, we will let you know immediately so you can determine how to proceed. Additionally, our clients and their families play a role in helping us maintain safety by informing us immediately if you or your loved ones are showing common symptoms or test positive for Covid19. Common symptoms include a fever, cough, and shortness of breath.
We are also implementing a “minimized exposure” system where we are specifying where caregivers will be working; for example, a caregiver at a certain retirement home or facility will work only in that facility. A caregiver going into private homes will work only in private homes. This will minimize exposure as much as possible within the various environments we serve.
We believe that home is the safest place for older adults to be, especially during these challenging and rapidly changing times. As such, we will not have our caregivers take their clients on any outings. Currently, only immediate family is allowed to accompany on a doctor’s appointment, and most non-essential appointments are being cancelled.
Above all else, this time is fluid and changes drastically hour by hour. We want you to know that we are here for you and your families. If you have any questions or concerns, please feel free to call us and discuss. We are so appreciative of your trust in us, and your patience as we navigate these uncharted waters together. We are honored to be able to care for you and your loved ones and please don’t hesitate to reach out to us with anything you may want to discuss.