Frequently Asked Questions


  • How long have you specialized in the area of elder care and dementia?

                 We have been actively providing services in elder care and dementia since 1991.


  • Are your Geriatric Care Management services and home care services covered by Medicare or Long Term Care Insurance?

                 Medicare does not cover Geriatric Care Management or home care services. Long term care insurance covers home care services and some aspects of Geriatric Care Management services. Consult your insurance company or review your plan to find out the details of coverage.


  • Are you available on an emergency basis?

                Our office hours are 9:00AM – 5:00PM. A supervisor is on call 24-hours a day, seven days a week.


  • Are your caregivers trained and insured?

                 Caregivers are trained in Alzheimer’s care and also to meet the specific needs of each individual client. Training is ongoing. Our caregivers are employees of our company; and are therefore, licensed, insured and bonded. Our employees are also covered under Workman’s Compensation Insurance.


  • What geographical areas do you cover?

                  We provide services in the greater New Orleans area, including Orleans and Jefferson Parishes.


  • How would I begin to get help from your company with my elderly parent?

                 Fill out our online inquiry form, call us at 504-828-0900 or email us at


  • What is a Care Manager?

                A Care Manager is a professional, such as a social worker, counselor, nurse or gerontologist, who has extensive knowledge about the costs, quality and availability of resources in their community. They specialize in assisting older or disabled clients and help families navigate through the maze of medical, financial, and long term care options. Many Care Managers are members of the National Association of Professional Geriatric Care Managers or other professional associations. It is important to choose a Care Manager who is certified or licensed in his or her professional field.


  • How Can a Geriatric Care Manager Help Me?

                A Geriatric Care Manager may. . .

Conduct a thorough assessment to identify problems and provide solutions — evaluating the person’s physical and mental status, social situation and daily activity needs

Make recommendations for care options and available services

Screen, arrange and monitor in home help or other community services

Act as a liaison to families at a distance, overseeing care and quickly alerting families to problems

Assist with moving an older person to or from a retirement complex, assisted living or nursing home facility

Review financial, legal, or medical issues and offer referrals to geriatric specialists


  • How will I benefit from Geriatric Care Management services?

                Geriatric Care Managers provide personalized and compassionate services tailored to the individual’s unique situation. Their goal is to maintain the well-being and dignity of elderly or disabled family members, while considering the family’s needs and resources.