Frequently-Asked Questions
Thinking about in-home care for yourself, a parent, or loved one raises a lot of questions about how it works, what it costs, who the caregivers are, and whether it’s the right fit for your family. That’s completely normal. Most families we work with tell us they wish they’d started the conversation sooner.
We’ve gathered the questions families ask us most often and answered them honestly below. If you don’t see what you’re looking for, or if you’d simply rather talk it through with someone, contact us here. There’s no pressure and no obligation — just a straightforward conversation about what your loved one needs.
Home Care Solutions has been actively providing services in eldercare and dementia in New Orleans since 1991.
Fill out our online inquiry form, call us at 504-828-0900 or email us at info@HomeCareNewOrleans.com.
A Care Manager is a professional, such as a social worker, counselor, nurse or gerontologist, who has extensive knowledge about the costs, quality and availability of resources in their community. They specialize in assisting older or disabled clients and help families navigate through the maze of medical, financial, and long term care options. Many Care Managers are members of the Aging Life Care® Association or other professional organizations. It is important to choose a Care Manager who is certified or licensed in his or her professional field.
An Aging Life Care Mangager® may. . .
- Conduct a thorough assessment to identify problems and provide solutions — evaluating the person’s physical and mental status, social situation and daily activity needs
- Make recommendations for care options and available services
- Screen, arrange and monitor in home help or other community services
- Act as a liaison to families at a distance, overseeing care and quickly alerting families to problems
- Assist with moving an older person to or from a retirement complex, assisted living or nursing home facility
- Review financial, legal, or medical issues and offer referrals to geriatric specialists
Care Managers provide personalized and compassionate services tailored to the individual’s unique situation. Their goal is to maintain the well-being and dignity of elderly or disabled family members, while considering the family’s needs and resources.
We provide in-home care services throughout the greater Metro New Orleans area, including:
- Orleans Parish: Uptown, Garden District, Mid-City, Lakeview, Gentilly, Algiers, the French Quarter, and surrounding neighborhoods
- Jefferson Parish: Metairie, Kenner, Harahan, River Ridge, Elmwood, and Gretna
- St. Tammany Parish: Select areas including Mandeville and Covington (contact us to confirm availability)
If you’re unsure whether we serve your area, the best thing to do is call us at (504) 828-0900. We’ll let you know right away and, if we can’t help directly, we’ll do our best to point you toward someone who can.
Home Care Solutions is a private-pay agency, which means our services are not billed through Medicare or Medicaid. We are not a Medicaid-enrolled provider, and families using Medicaid waiver programs will need to work with a Medicaid-certified agency.
That said, long-term care insurance often does cover our services — including both companion care and Care Management — and we’re happy to provide the detailed care notes and documentation your insurer requires to process a claim.
Many families find that private-pay care offers more flexibility, faster placement, and more consistent caregiver assignments than Medicaid-funded programs. If you’re unsure whether private-pay care fits your situation, our team is glad to talk through your options at no cost.
“Private pay” simply means that care is paid for directly by the client or their family — rather than billed through a government program like Medicare or Medicaid. Home Care Solutions is a private-pay agency, and this model comes with meaningful advantages: you choose your caregiver, you control the schedule, and you’re not subject to program eligibility requirements or waiting lists. Many families pay using personal savings, retirement income, or proceeds from a long-term care insurance policy. If you’re exploring whether private-pay care fits your budget and situation, we’re happy to walk through the options with you during a free consultation.
Our office hours are 9:00AM – 5:00PM. Outside of these hours, a supervisor is on call 24-hours a day, seven days a week.
Our caregivers at Home Care Solutions are trained in Alzheimer’s care and also to meet the specific needs of each individual client. Training is ongoing. Our caregivers are employees of our company, and are therefore, licensed, insured and bonded. Our employees are also covered under Workman’s Compensation Insurance.