Starting in-home senior care for a loved one can feel overwhelming but it doesn’t have to be. At Home Care Solutions, we’ve spent over 30 years helping families across New Orleans navigate this process with clarity and confidence. From your very first phone call to your caregiver’s first visit, here’s exactly what to expect.
How to Get Started
1) Request a Consultation or Call Us at (504) 828-0900
The first step is simply reaching out. There is no obligation and no pressure. You can fill out our online inquiry form or call our office directly. A friendly, knowledgeable member of our team will answer your questions, learn a little about your loved one’s situation, and help you understand whether in-home senior care is the right fit. Home Care Solutions has been serving families in New Orleans since 1991, and we’ve helped thousands of families take this first step. Most people tell us they wish they’d called sooner.
2) We Schedule a Comprehensive In-Home Assessment
After your initial call, our Client Services Coordinator will arrange a convenient time to meet with you and your loved one in person. This in-home assessment is a critical part of our process and is available to families throughout Orleans and Jefferson Parishes. During the visit, we take the time to understand not just your loved one’s physical needs, but also their personality, daily routines, preferences, and social environment. For families dealing with memory loss, we also assess whether specialized Alzheimer’s or dementia care may be the right fit. The assessment is the foundation of everything that follows and getting it right means everything.
3) We Match Your Family with the Right Caregiver
Once we have a clear picture of your loved one’s needs, our team creates a personalized care plan and identifies the caregiver — or team of caregivers — who are the best possible match. We take compatibility seriously: the right match isn’t just about skills and availability, it’s about personality, communication style, and shared interests. All of our caregivers are employees of Home Care Solutions — they are trained, insured, bonded, and covered by Workers’ Compensation. If your situation calls for more complex coordination across medical, legal, or housing matters, our Aging Life Care Management services can provide an additional layer of professional oversight and advocacy.
4) Ongoing Care Coordination and Follow-Up
Our commitment to your family doesn’t end when care begins. Our Client Services Specialist will routinely follow up with you via phone calls and in-home visits to ensure care is going well, your loved one is comfortable, and any adjustments to the plan are made promptly. We’re available 24 hours a day, seven days a week — with a supervisor on call outside of regular office hours for urgent needs. If your loved one’s situation evolves over time, we’ll evolve with it. Have questions about how the process works in practice? Visit our FAQ page for answers to the questions families ask us most.
With professional, comprehensive in-home assessments and ongoing care coordination, our goal is to maintain the well-being and dignity of our clients while honoring each family’s needs and resources. Home Care Solutions provides non-medical, in-home caregiving and Aging Life Care Management services throughout Orleans and Jefferson Parishes.
Or call us at (504) 828-0900 — Mon–Fri, 9am–5pm
How Much Does In-Home Senior Care Cost in New Orleans?
Cost is one of the first questions families ask about and it’s a fair one. Home Care Solutions is a private-pay agency, meaning services are paid for directly by clients and their families rather than billed through Medicare or Medicaid. This model gives your family more control: you choose the caregiver, you set the schedule, and you’re not subject to waiting lists or eligibility requirements.
How our pricing works
Caregiver services are billed at an hourly rate with a two-hour minimum per visit. Care is available 24 hours a day, seven days a week, backed by 24-hour on-call supervision. Your total cost depends on the hours and schedule you need, the level of care required, and factors like shift timing and acuity. To get a straightforward estimate based on your loved one’s specific situation, call us at (504) 828-0900.
Can long-term care insurance help cover costs?
Often, yes. If your loved one has a long-term care (LTC) insurance policy, it may cover in-home care services. Home Care Solutions supports families using LTC insurance by providing the care documentation policy owners typically need to submit a reimbursement claim. Coverage varies by policy, so we recommend contacting your insurer to confirm your benefits before assuming your policy will pay.
Caregivers are employees of Home Care Solutions and are insured, bonded, and covered by Workers’ Compensation. We handle payroll, taxes, social security, and scheduling. Bills are sent to the responsible party every two weeks.
For a full breakdown of what drives in-home care costs in New Orleans, including shift minimums, acuity levels, payment options, and more, read our guide: What Families Usually Pay for Private In-Home Care in New Orleans →
Frequently Asked Questions (FAQ)
Below are some of the most common questions we receive from families considering in-home care in New Orleans.
Home Care Solutions bills caregiver services at an hourly rate with a two-hour minimum per visit. Care is available 24 hours a day, seven days a week, backed by 24-hour on-call supervision. Your total cost depends on your loved one’s care needs, the hours and schedule required, and the level of care involved. Factors like overnight shifts, memory care, and short-notice starts can affect pricing as well. Home Care Solutions is a private-pay agency, so services are not billed through Medicare or Medicaid. However, long-term care insurance often covers in-home care services, and we help families with the documentation needed to submit a reimbursement claim. Many families fund care through a combination of personal savings, retirement income, and long-term care insurance. For a full breakdown of how costs work and how families typically budget for care, read our in-home care cost guide. To talk through your specific situation, call us at (504) 828-0900. There’s no pressure and no obligation — just a straightforward conversation about what your family needs.
In many cases, yes. Long-term care (LTC) insurance policies frequently cover both companion caregiver services and Care Management services provided by a private-pay agency like Home Care Solutions. Coverage depends on your specific policy, including benefit triggers, elimination periods, and daily or lifetime maximum amounts. We recommend contacting your insurer to confirm your benefits before assuming your policy will pay. If you do have long-term care insurance, bring it up during your first call with us. Home Care Solutions supports families using LTC insurance by providing the detailed care notes and documentation your insurer needs to process a reimbursement claim. We are not a Medicare or Medicaid provider, but we are experienced in working alongside families who rely on long-term care insurance to help fund in-home care. Visit our FAQ page for more information on private pay and insurance options.
In many situations, we can arrange care within a matter of days. The timeline depends on the complexity of your loved one’s needs and caregiver availability, but our team works quickly and efficiently once the in-home assessment is complete. The best first step is to call us at (504) 828-0900 or submit an inquiry online so we can understand your situation and give you a realistic start date. For urgent needs, please call the office directly. A supervisor is on call 24 hours a day, seven days a week outside of regular office hours. Our office hours are Monday through Friday, 9:00 AM to 5:00 PM. The sooner you reach out, the sooner we can complete the assessment, identify the right caregiver match, and get care started for your family.
The in-home assessment is a comprehensive visit conducted by one of our Client Services Coordinators at your loved one’s home. During the visit, we take the time to understand their physical needs, daily routine, personal preferences, and social environment. We also get to know their personality, because finding the right caregiver match goes well beyond skills and scheduling availability. For families navigating memory loss or cognitive decline, we also assess whether specialized Alzheimer’s or dementia care may be the most appropriate fit. The information gathered is used to build a personalized care plan and to identify the best possible caregiver for your loved one. The initial assessment is provided at no charge, and there is no obligation to move forward. It is simply a thorough, unhurried conversation about what your loved one needs and how we can help.
Home Care Solutions provides in-home senior care throughout the greater New Orleans metro area. We serve families across Orleans Parish, including Uptown, the Garden District, Mid-City, Lakeview, Gentilly, Algiers, and the French Quarter. We also serve families throughout Jefferson Parish, including Metairie, Kenner, Harahan, River Ridge, Elmwood, and Gretna. In addition, we cover select areas of St. Tammany Parish, including Mandeville and Covington, though we recommend calling to confirm availability in that area. If you are unsure whether we serve your neighborhood, the easiest thing to do is call us at (504) 828-0900 and we will let you know right away. If we are not able to help directly, we will do our best to point you toward a provider who can.